WEBSITE PRIVACY & COOKIE POLICY


This policy describes how Puglia Living will use your personal data.

It also describes your data protection rights, including a right to object to some of the processing which we may carry out. More information about your rights, and how to exercise them, is set out in the “Your Rights?” section of this policy.

Puglia Living is the trading name of Habito Living Limited, 194, 2020 House, Skinner Lane, Leeds, West Yorkshire, LS7 1BF (the "Company"). The Company are data controllers of your personal data.

References to "Puglia Living”, "we" or "us" in this policy describes the Company and the websites which you are visiting.


At Puglia Living we take your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the data controller in respect of any personal data we collect about you.

We collect and process your personal information & data in the following ways:


On our website when you visit or enquire about a reservation; when you use our contact forms for an enquiry; email sign up or service enquiry.

If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you, to improve the quality of our service and to prevent and detect fraud or fraudulent activity.

We may use your personal information & data in the following ways:


· To administer and manage a booking, event, reservation or enquiry

· To send you emails or call you in relation to your booking, reservation or enquiry

· To contact you on departure ort during your stay to complete a questionnaire or ask you to complete a property review or general feedback

· To send you marketing & promotional emails, should you opt in to this service.

· To provide you with general services you may have enquired about or have requested.

 

Sensitive personal data


In order to tailor our services to your circumstances we may sometimes ask for sensitive information such as your age or any disability that you may have. If you are not happy to provide this information, you have the right to refuse the supply of this information. Sensitive personal data will only be used in order for us to fulfil our contract with you to provide the services that you have requested. We may use data provided by you to provide you with a better service and meet your particular needs (for example, any provision of disabled access). You do not need to provide us with personal information however to browse our website.

 

Opting into the email or online communication


We provide you with marketing & promotional e-mails from time to time where if you require, you can opt out to this communication by clicking the ‘unsubscribe’ link at the foot of all our emails we send of this nature. It is not possible however to ‘opt-out’ of receiving communication from us which relates to any bookings or reservations you might have made with us.

 

Disclosure and Non-disclosure to third parties


We have in place security measures to protect the security of your personal information and keep it confidential. We review these measures regularly to make sure they remain appropriate. We cannot guarantee the security of any third-party application you may use to transmit your data (for example, an internet browsers).

 

We will process your data for our legitimate business interests, including for direct marketing purposes. This processing includes adding your name and email address to our email marketing list. We use Mailchimp to manage our email marketing list; their Privacy Policy can be found here. Mailchimp datacentres are located in the USA, which means that your basic contact information (name and email address) will be transferred out of the EEA. Mailchimp are certified as compliant with the EU-U.S. Privacy Shield Framework, ensuring that your data is properly protected at all times.

 

Where your personal information is to be transferred outside the UK we will take reasonable steps to ensure that there are appropriate safeguards to protect your information. We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable laws.


We may share your data with banks and payment providers, to authorise and complete payments. We may pass your information to our third-party service providers, agents, sub-contractors and other associated organisations for the purposes of completing processes and providing services to you on our, or your, behalf (for example to process payments and send you emails or a restaurant booking).

 

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the requested or enquired service to you. We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Our website includes social media features, from Facebook, Instagram and others. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are hosted by a third parties and your interactions with these features are therefore governed by the privacy policy of the company providing it. We have no control over these features.

 

Minors and Children


Please note that we do not collect any personal information from children under 16 years of age. We request that no child under 16 should submit any personal information to us. Should we discover that any such personal information has been delivered to us, we will remove that information as soon as possible. We may ask the age of children in your party – this is only used to determine if a cot or other equipment will be needed during your holiday.

 

Information Storage and Retention


We retain your personal information for the period of time necessary to fulfil the purposes outlined in this Policy including providing services to you and in order to fulfil any enquiries you have requested to us, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is deleted from your website in a secure manner.


We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

YOUR RIGHTS


You have rights regarding your personal information, including the right to access, correct, delete, restrict or object to our use of it.

 

We would encourage you to inform us if the information we hold about you is no longer accurate. We may need extra information from you to deal with any request.

 

If you would like to discuss or exercise these rights, please contact us at info@puglialiving.co.uk

 

If you do not want us to process your data, then we may not be able to facilitate your interest in the services we provide.

 

In the event that you have cause for complaint please contact us and we will follow up with you to resolve this. If you have a data privacy related complaint, you also have the option to direct your complaint to the Information Commissioner’s Office (ICO).

 

HOW WE USE COOKIES


The types of Cookies that we use on our website, and the purposes for which they are used, are set out below:

• Strictly necessary cookies: These cookies are essential in order to enable you to move around our website and use its features at the most optimum speed possible. Without these cookies, any services on our website you wish to access might not be provided.

• Analytical/performance cookies: These cookies collect information about how you and other visitors use our site. This includes which pages you go to most often, and if you get error messages from web pages. We use data from these cookies to help test designs and to ensure a consistent look and feel is maintained on your visit to the website. All information these cookies collect is aggregated. It is only used to improve how a website works.

o We use Google Analytics, for example, to anonymously track website usage and activity. Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

 

In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.

 

On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.

 

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

 

Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available at the following address:

https://tools.google.com/dlpage/gaoptout?hl=en-GB


o You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:


Disable Google Analytics


o Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).

• Functionality cookies: These cookies allow our site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting. Additionally, these cookies can be used to allow an optional service to function such as offering a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

• Targeting cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. These cookies are dropped only with your consent. You can give your consent either by closing the cookie banner displayed at the bottom of the landing page of our website or browsing the website outside the cookie banner and clicking on any of its item. Please note that we track your consent using a technical cookie; therefore, in the event you delete any cookies stored on your devices you see the cookie banner once again. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

• Social media cookies: These cookies allow you to share what you’ve been doing on our Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

• Pixel tags: Also known as a clear GIF or web beacon. These are invisible tags placed on certain pages of our Site but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular device visits a particular page. If you turn off cookies, the pixel tag will simply detect an anonymous website visit.

• Tracking URLs: These are used to determine from which referring website the website is accessed.

If you do not want to allow Cookies at all, or only want to allow use of certain Cookies, please refer to your browser settings. You can also use your browser settings to withdraw your consent to our use of Cookies at any time and delete Cookies that have already been set. Please note that by deleting our cookies or disabling future Cookies you may not be able to access certain areas or features of our site.

To find out more about Cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.

 

CHANGES TO OUR PRIVACY POLICY


We keep our privacy policy under regular review. This policy was last amended on 16th May 2018.

 

Please check back frequently to see any updates or changes to our privacy policy.

 

HOW TO CONTACT US


If you have any questions, comments and requests regarding this privacy policy please contact us at info@puglialiving.co.uk

 

This policy is under regular review. This policy was last amended on 16th May 2018.